Management Consulting, Education, Technology, Hospitality, Communications

Entry level:

Codes	Subject	Period	Notes
1. Bank card
BCCD010	Issuer Profitability	3
BCCD001	Authorization, Clearing and Settlement	3
BCCD015	New Account Acquisition: Marketing	6
BCCD016	New Account Acquisition: Scoring/Risk	6
BCCD014	Merchant Basic and Profitability	3
BCCD004	Card Issuing in Practice	9
BCCD003	Card Acquiring In Practice	18
BCCD011	Loyalty Membership Solution	6
BCCD021	Regulatory and Compliance Update	3
BCCD006	Credit card Fraud Prevention	3
BCCD009	Ethical issues for bankers	3
2. Communications
BCCM005	Interpersonal skills in Business Organization	3	Optional
BCCM008	Telephone Etiquette	3
BCCM002	Creative Thinking	3	Optional
BCCM010	Writing bank Correspondence	3
3. Sales & Customer services
BCSC001	Customer Services	6
BCSC002	Event-Based Selling	3	Optional
BCSC003	Key account management	3	Optional
BCSC005	Selling skills	6
4. Management
BCMN002	Dealing effectively with Co-workers	3
BCMN010	Time management	3	Optional
BCCD023	Qualifying Project	2 weeks

Middle level:

Codes	Subject	Period	Notes
1. Bank card
BCCD010	Issuer Profitability	3
BCCD018	Portfolio Management: Marketing	9
BCCD019	Portfolio Management: Risk	9
BCCD014	Merchant Basic and Profitability	3
BCCD013	Marketing Case Study	6
BCCD004	Card Issuing in Practice	6
BCCD003	Card Acquiring in Practice	9
BCCD011	Loyalty Membership Solution	6
BCCD005	Collections	3
BCCD021	Regulatory and Compliance Update	3	Optional
BCCD012	Managing the Customer Experience	3
BCCD007	Debit Cards	3	Optional
BCCD020	Prepaid Products	3
BCCD009	Ethical issues for bankers	3
2. Communications
BCCM005	Interpersonal skills in Business Organization	3
BCCM006	Telephone Etiquette	3
BCCM003	Creative Thinking	3	Optional
BCCM009	Writing bank Correspondence	3
BCCM010	Writing bank Correspondence	3	Optional
3. Sales & Customer services
BCSC002	Event-Based Selling	6
BCSC001	Customer Services	3
BCSC003	Key account management	3	Optional
BCSC005	Selling skills	3	Optional
4. Leadership & Management
BCMN005	Enterprise Resource Planning (ERP)	6
BCMN009	Supply Chain Management (SCM)	6
BCMN010	Time management	3
BCMN001	Change management	3	Optional
BCMN003	Developing high performance team	3
BCMN004	Effective Supervisory Skills	3	Optional
BCMN006	EQ for leader	3	Optional
5. Human Resource Management
BCHR001	Coaching for Success	3
BCHR002	Corrective Action	3
BCHR004	Improving productivity	3	Optional
BCHR005	Managing Employee Relations	3	Optional
BCHR003	Effective Meetings	3	Optional
BCHR006	Performance management	3

Upper level :

Codes	Subject	Period	Notes
1. Bank card
BCCD002	Business Expansion - International Expansion	6
BCCD022	Small-Business Cards	6
BCCD008	Distribution Channel Management (DCM)	9
BCCD018	Portfolio Management: Marketing	3
BCCD019	Portfolio Management: Risk	6
BCCD013	Marketing Case Study	6
BCCD011	Loyalty Membership Solution	3
BCCD005	Collections	3	Optional
BCCD021	Regulatory and Compliance Update	3
BCCD012	Managing the Customer Experience	3	Optional
BCCD009	Ethical issues for bankers	3
2. Communications
BCCM005	Interpersonal skills in Business Organization	3	Optional
BCCM001	Business Etiquette	3
BCCM004	Influencing skill	3
BCCM007	Public Speaking: Speech	3	Optional
BCCM003	Critical Thinking	3
3. Sales & Customer services
BCSC002	Event-Based Selling	3	Optional
BCSC004	Sales Coaching in the Bank	3
BCSC006	Successful Sales Campaigns	3
4. Leadership & Management
BCMN005	Enterprise Resource Planning (ERP)	3	Optional
BCMN009	Supply Chain Management (SCM)	3
BCMN010	Time management	3	Optional
BCMN001	Change management	3
BCMN008	Leadership skills	3
BCMN003	Developing high performance team	3
BCMN004	Effective Supervisory Skills	3
BCMN006	EQ for leader	3	Optional
BCMN007	Leader for the new era	3	Optional
5. Human Resource Management
BCHR001	Coaching for Success	3
BCHR002	Corrective Action	3
BCHR009	On job Training (OJT)	3
BCHR007	Recruit and hiring the best	3	Optional
BCHR008	Rewards and Recognition	3	Optional
BCHR004	Improving productivity	3	Optional
BCHR004	Managing Employee Relations	3
BCHR003	Effective Meetings	3	Optional
BCHR006	Performance management	3